Refunds are not available on pre-order items, only a size exchange can be done and only within Europe.
United States 🇺🇸 Canada 🇨🇦
Exchange an item
Please note, exchanges within the United States and Canada are currently unavailable.
If you’d like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.
Please allow 1-2 weeks for returns to be received and processed at our warehouse. To check on the status of your return, please contact us.
Please allow for 2-4 business days your refunds to appear in your account.
For all US customers, return shipping labels are $5.95. This amount will be deducted from your refund.
Drop your package off at any U.S. mail location. You will be notified via email throughout your package journey and once your refund has been approved. Returns will be processed within 3-5 days of arrival at our warehouse.
Refunds via PayPal typically take 3-5 business days, but may take longer based on the method of payment. Read the PayPal refund processing times.
Refunds via Stripe can typically take up to 5-10 business days to be returned back to your card. View the Stripe refund processing times.
- Merchandise must be returned within 30 days of date purchased.
- Merchandise must be in original condition.
- Items listed as ‘Final Sale’ cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Customers are responsible for return costs.
- We suggest obtaining proof of return and retaining it until your refund has been processed.
- Please select a carrier of your choice and send any unwanted items to the address below.
Postal address for returns
The returns warehouse location for United States and Canada online orders is:
Rubber Guard Assassins
Attention: Returns Department